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  5    <title>PRO Manual, page 7</title>
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105    <p id="page-head"><span id="page-number">7</span> | Tablets: Phone and Messaging</p>
106  
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108    <p>Options to Pay for Trust, Telephone, Tablet Services, Messaging,
109      Restitution &amp; Fines:</p>
110  
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114      <div id="CustomerService">
115        <p><strong>Customer Service</strong><br>
116          877-650-4249</p>
117      </div>
118      <!-- this is the bottom box in the two-box pair -->
119      <div id="AutomatedPaymentFee">
120        <p>There is a fee to use<br>
121          automated payment service</p>
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126    <p><strong>ONLINE:</strong><br>
127      www.connectnetwork.com</p>
128    <p><strong>TOLL-FREE PHONE:</strong><br>
129      AdvancePay Phone: 800-483-8314<br>
130      PIN Debit Phone: 855-706-2445<br>
131      Trust: 888-988-4768</p>
132    <p><strong>MOBILE APP:</strong><br>
133      Search for ConnectNetwork on Apple and Android</p>
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136    <div id="DepositorShouldKnow">
137      <h3>Depositor Should Know:</h3>
138      <ul>
139        <li>Resident&rsquo;s First and Last Names</li>
140        <li>Resident&rsquo;s Date of Birth</li>
141        <li>Resident ID #</li>
142        <li>Site ID #222 (for payments by phone for Trust and PIN Debit only)</li>
143      </ul>
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147    <h3 class="notop nobottom">Messaging</h3>
148    <p class="notop">
149      Residents can receive and send email-like messages with friends and
150      family members of the GTL message application. These messages can
151      contain a picture or a 15 second video.</p>
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156      <p class="white notop nobottom">Your family or friends can follow these 2 steps<br>
157        to initiate messaging with you:</p>
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164            <td class="col1">STEP&nbsp;1</td>
165            <td class="col2">
166              <p class="notop">Go to www.connectnetwork.com or download the ConnectNetwork
167              app from the Apple App Store or Google Play Store.</p>
168              <p class="nobottom">Locate your resident&rsquo;s correctional facility and add
169              them as a contact using either their inmate ID or first/last name. Draft a
170              message, purchase message credits to send messages, and purchase additional
171              credits to send to your inmate to reply.</p>
172            </td>
173          </tr>
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180            <td class="col1">STEP&nbsp;2</td>
181            <td class="col2">
182              <p class="notop">Have your resident log into a kiosk or tablet, click on
183                Messaging, and view their inbox. Friends and family members must create and
184                send the first message.</p>
185              <p class="nobottom">If you have any questions, please call us toll-free at
186                <span class="nowrap">877-650-4249.</span></p>
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