While residents can still use the phones on the walls in their units, accounts for phone calls are set up through GTL.

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Making Deposit with GTL

There are several accounts where friends and family can deposit funds for you:

RESIDENT TRUST ACCOUNT

Residents can use these funds for approved purchases such as commissary. Residents can request to transfer funds from this account into any of the below accounts.

ADVANCEPAY PHONE ACCOUNT

Depositor’s account for pre-paid collect calls

PIN DEBIT PHONE ACCOUNT

Residents’ pre-paid phone account.

DEBIT LINK ACCOUNT (For Resident)

Residents’ account to purchase tablet services.

MESSAGE LINK ACCOUNT (for Depositor)

Depositor can send electronic messages to a resident.

RESTITUTION & FINES

Funds will be applied to money owed for restitution and fees. This account is called COMMUNITY CORRECTIONS on GTL’s ConnectNetwork.

PIN Numbers:

Don’t Share Your Pin Numbers. Your funds are controlled on the tablets.

When entering your ID# you must add zeros to fill 7 spaces. Example: #9999 = 0009999 or #99999 = 0099999

When you first use a tablet/phone your PIN will be your birthday (MMDD) example: March 16th = 0316

You should be asked to change your PIN the first time you log on. To change your PIN after this, send a Request to GTL support.