Technical and administrative questions related to course content covered in class or on assignments should be posted to the Piazza discussion forum created for this course. That way, all students can benefit from seeing your questions and my answers. Please note that if you do not want to associate your name with a question for any reason, you are welcome to post your questions to the discussion forum anonymously.
Questions and other issues related specifically to your own work and performance in this course, including requests for excused absences, should be e-mailed directly to me. For these types of issues, or to make appointments with me or see me during my office hours, I provide all of my contact information below.
B.S., Massachusetts Institute of Technology, 1970
M.S., University of Maine at Orono, 1974
Ed.D., Boston University, 1979
E-mail: heines@cs.uml.edu Phone: 978-934-3634 you may also call me at home at 978-251-9350 any evening until 10:00 PM Office: Olsen Hall 211 Office Hours:
- Tuesday and Thursday: 11:00 AM to 12:00 noon and 2:00 to 3:00 PM
- other hours are available by appointment
- please see http://teaching.cs.uml.edu/calendar for my availability and instructions on how to make an appointment with me
Please note that due to the roles that I fulfill in addition to my teaching duties, I receive a flood of e-mail every single day, including on weekends. In addition, there are multiple filters on my incoming e-mail to auto-delete junk mail and pornography, and messages without subject headers typically end up in my Junk Mail folder.
It is therefore critical that you always include a subject header on all your e-mail messages to me.
In addition, to get me to read and respond to your e-mail before all others, always begin your subject header with our course number (91.462) followed by a few words that clearly identify what your email is about.
These guidelines are for your benefit, and following them will get your questions answered as quickly as possible.